FAQs

Pampeano Custom Options

Pampeano products are made in the La Pampa region of Argentina by local artisans in the traditional way, using local textiles.

Please use our size guide page to find the right size for you.

Yes, you can! The minimum order quantity for custom belts is 20. Please get in touch with us to discuss your designs, and we will provide you with a CAD mock-up of the design and quotation before placing your order.

Delivery Information

Our current shipping costs are as follows:

UK
Orders under £75.00 - £6.95
Orders over £75.00 - FREE

Europe
Orders under €100.00 - €15.00
Orders over €100.00 - FREE

USA/Canada
All orders - $35.00

Rest of the World
All orders - £40.00

Our delivery time can vary slightly depending on your location and the type of product.

At checkout you should receive an expected delivery date. If we have to manufacture your product and the delivery date is different to the expected date provided, we will contact you on receiving your order.

Custom products are made to order, with a standard turnaround time of 14 days. An express service is available on some products during the design stage.

For enquiries on individual items, please contact us.

As soon as your order is shipped, you'll receive a shipping confirmation from us with details on how to track your order.

After the order is shipped you will receive an email with tracking info. The shipping carrier will also reach out in a separate email/SMS with more information about the delivery of your order.

All orders from Military Polo Belts are shipped DDP (Delivered Duty Paid). This means that the cost of customs/tax is included in the price you see during checkout. You will not receive any additional customs or tax after you've placed your order.

If you are experiencing this issue, please contact us, and we can help. Please include your order-number and tracking-number in your request for us to be able to help you as quickly as possible.

We are constantly working on growing our shipping network. At the moment, we ship to most countries within the EU, USA, Canada, Australia, Switzerland, and Norway.

This is a complete list of countries we currently ship to (alphabetically sorted):

Australia, Austria, Alaska, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, United States.

Your country not on the list? Please contact us to see if there are alternative arrangements we can make. If not, we recommend trying to find a reseller that offers to ship to your region/worldwide.

Unfortunately, we do not ship to PO boxes or ship to forwarding companies due to address verification issues. If you place an order addressed to a PO box, it will most likely be cancelled within 3 business days and you can expect your refund shortly after this.

Returns Information

If you would like to return your item please click here to begin the return process.

Before doing so, please make sure of the following for your return to be approved:

- The product is not personalised or customised in any way.

- The return is initiated within 30 days of your order date

- The product is unused and undamaged

- All labels/tags are still attached to the product

Should an item be returned to us not fulfilling the criteria above, the product will be sent back to you and you won’t be refunded.

We will request your order information. After this, print out the provided return label and attach it to your package and take it to the closest drop-off point for the carrier you selected.

When we've received the returned item, our team will process the return to make sure the criteria mentioned above are fulfilled. If they are, a refund will be issued. At this point, please allow 2-7 business days for the reimbursement to be back in your account, depending on your bank.

*Except for Australia and Canada: The return costs have to be paid by the customer and will not be reimbursed. The price of returning will depend on your location and what product(s) that are returned. You'll get the final cost when initiating a return.

Returns typically arrive at our warehouse facilities 8-12 business days after shipping.

Our warehouses will at this point require 1-3 business days to process your return and to make sure all the return criteria is met.

At this point, please allow 4-10 business days for the reimbursement to be transferred back to your account.
The amount will automatically be refunded to the same card you used when placing the order.

If you haven't heard from us (or received the credit memo) within 14 business days after you initiated your return, please contact us.

Payments & Security

We accept credit cards from Visa, MasterCard, we also accept debit cards with Visa, MasterCard, Maestro, Solo and Visa Electron logo. We also accept American Express. We do not accept cheques or postal orders.

You can shop in complete confidence knowing that our website uses the secure Shopify checkout. Shopify is PCI level 1 compliant for credit card processing which means that it adheres to the highest standards of server compliance. It has the highest standards in the world on payment processing.

Feedback

We hope that you are extremely pleased with your experience with Military Belts and never have a reason to complain, but if there is something you are not happy with, we would like you to tell us about it so that we can try to put matters right as soon as possible.

Please contact our customer care team.